Frequently Asked Questions

To get started, simply create an account on our platform, verify your identity through our secure process, and deposit funds. Once that's done, you can begin trading immediately with a variety of assets and tools available to you. For more details, visit our Trade Smarter page.

To verify your account, you'll need:

• A government-issued photo ID (passport, driver's license, or national ID card)
• Proof of address (utility bill or bank statement less than 3 months old)
• A selfie holding your ID (for additional verification)

Learn more in our Account Verification Policy.

Most verifications are completed within 1-2 business hours during our operating hours (Monday-Friday, 9AM-5PM GMT). During peak times, it may take up to 24 hours. You'll receive an email notification once your verification is complete. If you need expedited processing, please contact our support team.

The minimum deposit varies by account type:

• Basic Account: $250
• Standard Account: $1,000
• Premium Account: $10,000
• Institutional Account: $50,000

See our Pricing page for full details on account tiers and benefits.

You can deposit funds via:

• Bank transfer (ACH/SWIFT)
• Credit/debit card (Visa, Mastercard, American Express)
• Cryptocurrency transfer (BTC, ETH, USDT, and other major coins)
• Wire transfer

Log in to your account and visit the Deposit section for specific instructions. Processing times vary by method.

Withdrawal processing times depend on the method:

• Crypto withdrawals: Typically processed within 1 hour
• Bank transfers: 1-3 business days
• Credit card withdrawals: 3-5 business days

Note that additional verification may be required for large withdrawals. Review our Withdrawal Policy for details.

Each individual is allowed only one personal trading account. However, you may open additional accounts for:

• Corporate entities (requires business verification)
• Joint accounts (with another verified individual)
• Managed accounts (through our institutional services)

Creating multiple personal accounts violates our Terms and Conditions.

To update your personal information:

1. Log in to your account
2. Go to Account Settings > Personal Information
3. Make the necessary changes
4. Upload supporting documents if required
5. Submit for verification

Note that some changes (like name or date of birth) require additional verification. Contact support if you need assistance.

StratioFX offers trading across multiple asset classes:

• Forex: 50+ currency pairs with tight spreads
• Cryptocurrencies: 100+ coins including BTC, ETH, and altcoins
• Commodities: Gold, silver, oil, and more
• Indices: Major global indices
• Stocks: Fractional shares of top companies

Explore all markets in our Digital Markets section.

Our platform includes:

• Advanced charting with 50+ technical indicators
• Real-time market data and news feeds
• Risk management tools (stop-loss, take-profit)
• Portfolio analysis and performance tracking
• Automated trading strategies
• Economic calendar

Visit our Resources section for tutorials on using these tools.

Yes, StratioFX supports algorithmic trading through:

• Our built-in strategy builder
• API access for custom solutions
• Integration with third-party platforms (MT4/MT5)

All automated trading must comply with our Fair Usage Policy. Excessive order placement may result in restrictions.

StratioFX is currently accessible exclusively through a web browser. While we don't offer a dedicated mobile app at this time, our platform is fully optimized for mobile web browsers, allowing you to trade seamlessly on any smartphone or tablet. Simply visit our website from your mobile browser to enjoy the full trading experience.

Absolutely! StratioFX employs multiple security measures:

• Two-factor authentication (2FA) for all accounts
• SSL encryption for all data transfers
• Cold storage for 95% of digital assets
• Regular security audits and penetration testing
• Withdrawal whitelisting and confirmation protocols

Read more in our Security Center and Privacy Policy.

Our security architecture makes successful attacks extremely difficult. Even in the unlikely event of a breach:

• 95% of assets are in cold storage and inaccessible
• We maintain a $300M insurance policy for hot wallet coverage
• All affected clients would be made whole
• We've never lost customer funds to hackers

We use a sophisticated key management system:

• Multi-party computation (MPC) eliminates single points of failure
• Keys are sharded across geographically distributed locations
• HSMs protect key material at all times
• Regular key rotation schedules

For active trading, funds need to be on our platform, but we recommend:

• Using our exchange only for trading amounts
• Storing long-term holdings in your own hardware wallet
• We provide guides for Ledger/Trezor integration
• Consider our institutional custody for large balances

Our maker-taker fee schedule starts at 0.10%/0.20% and decreases with volume. We offer fee discounts for users holding our native token. Institutional clients may qualify for custom pricing. See our complete fee schedule for details.

No, StratioFX is committed to transparent pricing. All fees are clearly disclosed:

• Trading fees (visible before order execution)
• Withdrawal fees (shown before confirmation)
• Currency conversion fees (when applicable)
• Inactivity fees (after 12 months with no trading activity)

Review our complete Pricing page for all fee information.

StratioFX does not charge deposit fees. However:

• Bank transfers may incur fees from your financial institution
• Credit card deposits may have processing fees (typically 1.5-3%)
• Crypto network fees apply for blockchain transactions

We always display any third-party fees before you complete your deposit.

Yes, you can upgrade or downgrade your account at any time:

• Upgrades are immediate upon meeting requirements
• Downgrades take effect at the end of your billing cycle
• No fees for changing account types

Visit your Account Settings or check our Pricing page for requirements.

StratioFX offers extensive trading education through:

• In-depth market analysis reports
• Regular webinars with trading experts
• Comprehensive strategy guides
• Glossary of trading terminology
• Curated selection of third-party educational materials
• Real-time economic calendars

Discover these resources in our Learning Center, along with recommended external materials from trusted industry sources.

While we don't offer a built-in demo account, we provide:

• Paper trading recommendations using third-party platforms
• Strategy backtesting tools
• Risk management calculators
• Historical market data for analysis
• Step-by-step trading guides

Our team can recommend reputable practice platforms - contact support for personalized suggestions.

We offer several resources on diversification:

• Guide to Portfolio Diversification
• Asset allocation calculators
• Case studies of diversified portfolios
• Webinars on risk management
• Market correlation analysis tools

Our Resources section contains these materials plus curated external content from financial experts.

StratioFX provides regular market insights through:

• Daily market briefings (email and platform notifications)
• Weekly in-depth research reports
• Technical analysis publications
• Real-time economic event tracking
• Expert commentary on market trends

Access these resources in our Research Center and through your account dashboard.

You can reset your password by clicking on the "Forgot Password" link on the login page. You'll receive an email with instructions to create a new password.

Our customer support team is available 24/7 to assist you with any questions or issues you may have.

To verify your account, please upload a clear photo of your government-issued ID and a recent utility bill or bank statement showing your name and address in your account settings.