Our Policy Framework

At StratioFX, we maintain a comprehensive set of policies to ensure transparency, fairness, and security in all our operations. These policies govern our relationship with clients, our trading practices, and our commitment to regulatory compliance.

Our policies are designed to protect both our clients and our platform, ensuring a secure and equitable trading environment. We regularly review and update these policies to reflect changes in regulations, market conditions, and technological advancements.

Last Updated: February 27, 2025| Version: 2.1 | Applicable To: All clients and platform users

Regulatory Compliance

Fully compliant with international financial regulations and standards

Client Protection

Policies designed to safeguard client interests and assets

Trading Policies

Our trading policies ensure fair and transparent market operations while protecting both our clients and the integrity of our platform:

Order Execution

  • Best execution policy ensuring optimal trade execution
  • Price aggregation from multiple liquidity providers
  • No requotes policy for market orders
  • Transparent slippage handling procedures
  • Order execution speed typically under 50ms

Leverage & Margin

  • Dynamic leverage based on account type and instrument
  • Margin call at 100% of required margin
  • Stop out level at 50% of required margin
  • Negative balance protection for all retail clients
  • Automatic liquidation procedures to prevent account deficits

Trading Hours

  • 24/5 trading for major Forex pairs
  • Cryptocurrency trading available 24/7
  • Daily maintenance window from 23:55 to 00:05 GMT
  • Holiday schedule published quarterly
  • Instrument-specific trading hours clearly displayed

Fees & Commissions

  • Transparent fee structure with no hidden charges
  • Competitive spreads from 0.0 pips on ECN accounts
  • Commission structure based on account type
  • No deposit fees for most payment methods
  • Withdrawal fees clearly disclosed

All trading policies are designed to comply with international financial regulations while providing optimal trading conditions. Policies may vary slightly based on your jurisdiction and account type.

Account Policies

These policies govern the management of client accounts and the relationship between StratioFX and our clients:

Account Verification

  • KYC documentation required for all accounts
  • Two-factor authentication for account security
  • Periodic re-verification for compliance
  • Document verification within 24 hours

Deposits & Withdrawals

  • Multiple funding methods available
  • Withdrawal processing within 24 hours
  • AML checks on all transactions
  • Bank wire withdrawals processed same day

Account Security

  • Mandatory strong password requirements
  • Session timeout after 30 minutes of inactivity
  • IP address monitoring for suspicious activity
  • Immediate notification of account changes

Restricted Activities

  • No arbitrage trading allowed
  • Prohibited use of expert advisors that exploit latency
  • Restrictions on hedging in certain jurisdictions
  • No account sharing or transfer

Refund Policy

  • 30-day money-back guarantee on certain services
  • Processing fee may apply for refunds
  • Refunds processed to original payment method
  • No refunds on realized trading losses

Account Termination

  • Voluntary closure with balance withdrawal
  • Inactivity fee after 12 months
  • Right to terminate for policy violations
  • Residual balance handling procedures

Important Notes

Account policies may vary based on your country of residence and regulatory requirements. Some policies are mandatory under financial regulations and cannot be waived. Please review the full account agreement during registration for complete details.

Risk & Compliance Policies

Our risk and compliance policies ensure we meet all regulatory obligations while protecting our clients and maintaining market integrity:

Risk Disclosure

  • High risk warning: Potential for significant losses
  • Leverage risks: Can magnify both profits and losses
  • Market volatility: Prices can move rapidly
  • Liquidity risk: Market conditions may affect execution
  • Technical risks: Platform outages or connectivity issues

Regulatory Compliance

  • AML/CTF: Anti-money laundering and counter-terrorism financing
  • KYC: Know Your Customer requirements
  • Sanctions screening: OFAC, EU, UN sanctions compliance
  • Reporting: Regulatory reporting obligations
  • Client categorization: Retail vs. professional clients

Conflict of Interest

  • Chinese walls: Separation between departments
  • Personal account trading: Restrictions on employee trading
  • Information barriers: Preventing misuse of information
  • Inducements: Restrictions on gifts and entertainment
  • Transparency: Clear disclosure of potential conflicts

Comprehensive Documentation

Full policy documents available to all clients

Global Compliance

Adherence to international regulatory standards

Policy Support

Dedicated team to explain policy details

Policy Updates & Client Rights

We believe in transparent communication about policy changes and respect our clients' rights:

Policy Changes

We reserve the right to modify policies with 30 days notice, except when immediate changes are required by regulators. Clients will be notified of material changes via email and platform notifications.

Notification: All changes clearly communicated in advance

Feedback & Disputes

We welcome client feedback on our policies. For disputes, we offer a formal complaints procedure with escalation to regulatory authorities where applicable.

Process: Submit complaints via support ticket or email

Documentation Access

Full policy documents are available in your account dashboard. Archived versions are maintained for reference to historical policies.

Access: Available 24/7 through your client portal

Policy Questions

Our support team is available to explain any policy details or implications. Complex queries may be referred to our compliance department.

Contact: Via live chat, email, or phone

Professional Clients

Eligible clients may request professional client status, which modifies certain protections and policies based on your experience and knowledge.

Application: Submit through account settings with documentation

Jurisdictional Variations

Certain policies may vary based on your country of residence due to local regulatory requirements. These variations will be clearly indicated.

Details: Country-specific addendums provided during onboarding

Note: By using our platform, you agree to abide by all published policies. Failure to comply may result in account restrictions or termination. We recommend reviewing all policies periodically for updates.

Policy Questions?

If you have any questions about our policies or need clarification, please contact our Compliance Team.

[email protected]